Checked ticket information for passengers. Book cruise, air, hotels and transfers, and process payments correctly. Job Description for Reservation Agent. Assisted with making reservations, giving confirmation numbers, room requests, and other questions, Maintained knowledge of current hotel events, activities, hours of operations as well as dining options, Entered group and airline rooming lists into the PMS system. Created and booked 250 reservations per day. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. Made, changed, cancelled and confirmed reservations for rooms/suites and special accommodations via phones and email - from direct guest, third party, FIT's, and groups. File spare keys, as well as registration and other paperwork for the company's fleet. Managed and Entered BEO's, Convention Resumes and Rooming List. There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Rest assured that employers feel perfectly comfortable asking for references and assume they are available if they need them. No formal education is required for the role, and most candidates hold a high school diploma. Maintain calm and collected attitude in all situations. All rights reserved. Airline Reservation Agent Jobs Duties. Crafting a Airline Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. reservations sales agent resume examples to decorate and a ged, lunches and is provided one prepare ... why or visit visa that match the job! Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Provide all requested information including space availability, pricing, discounts, promotions, and general information to callers. Dedicated to helping job seekers find work during the pandemic. Showcasing properties throughout Siesta Key, Longboat Key and Anna Maria Island, Handling basic clerical needs within the office: faxes, phone calls, and emails, Relaying home and condo property issues with the correct maintenance staff. Resume » Resume Examples » Agent Resume » Airline Reservation Agent Airline reservation agents work for a particular airline and performs his or her duties working in an office environment. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. Assisting the Reservations Manager with weekly forecast and rates reports when needed. There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. Answer incoming calls within 3 rings with appropriate greeting and assist with reservations, confirmations, room need requests, and questions. Travel Agent Resume Samples and examples of curated bullet points for your resume to help you get an interview. Here, is a resume template for travel agents and for related positions as follows: Corporate Travel Agent, Intern Travel Agent, Travel Counselor and Reservations Agent. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Including Excel, , Outlook And Power Point, Processed 150-200 incoming calls per day in an ACD call center environment, Promoted from Reservations Agent to Payroll Assistant as a result of displaying a great work ethic and perfecting all assigned job duties, Performed a variety of services including registering arriving guests, assigning rooms and checking out guests. Maintain Forbes 5-Star and AAA 5-Diamond standards. Maintain reservations database and systems. Assist customers via telephone with selection and reservation of the optimal vehicle for their needs. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Verifies, maintains and accommodates hotel reservation of other companies for internationalclients, Provide information over the phone and e-mail concerning [company name] and Resort's properties, including parks and hotels, Answer multi-line phone system to assist with the reservations queue, assist callers with questions and/or transfer callers to the appropriate area. Scroll down to take a look at our Corporate Travel Agent resume example for tips and tricks to revolutionize your resume. Provide customer service for four branches of the Fitzgerald Automotive Company. Manual enters all reservations, including third parties reservations from various channels. Familiarity and, with assistance, capable of operating applicable automated airline reservation … Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. ... Guide the recruiter to the conclusion that you are the best candidate for the travel agent job. Knows the selling status, rates, and benefits of all packages plans. Knows the type of rooms available as well as their location and layout. Managed reservations for pre buy agencies such as Tourico, Hotelbeds, and Team America, Monitored daily arrival reports to ensure accuracy of reservation, third party AR routing and verified any duplicate reservations, Charged guests credit cards prior to arrival, Handled confidential information, including guest records, with a high degree of integrity, Maintained accurate records including cash flows, registration cards, and property walks, Promptly and effectively dealt with guest requests and complaints. Monitor and establish rate and inventory strategies for all distribution channels to ensure proper hotel mix. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Currently enrolled in the Medical Assistant Program at Sanford-Brown College of... Related: Healthcare,Medical Assistance and Support. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Calculate and collect additional monies for changes made to existing reservations. ), to plan and make guests' reservations for the resort, Ensured reservation accuracy, consistency, and posting in our PAR Springer Miller Systems database, Answered phones in order to make changes to or cancel existing reservations, Created Navis Leads as future guest profiles with all of guest information for contact purposes, Returned voicemails in a timely manner to ensure all questions and concerns were addressed, Created group reservations blocking up to 15-30 rooms for group utilization, Provided excellent guest service by addressing guest complaints and questions courteously and efficiently, Forecasted, tracked, and maintained room inventory levels, Represented the hotel to individual guests, corporate and group customers, Resolved customer concerns with professionalism and sensitivity, Coached new employees in customer-service processes and company policies, Assisted Front Desk personnel in regards to reservations, Answer frequently asked questions and facilitate other information as needed pertaining to travel packages, Provide excellent customer service in all customer contact situations, Handle all inbound telephone and email inquiries in a friendly and helpful manner, Sold over $1.5 million in sales since January 1, 2014, Meet individual and departmental goals with regard to customer service, sales, phone stats and productivity, Service all calls according to quality assurance performance criteria as outlined on monitoring form. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. Promote particular destinations, tour packages, and other travel services. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. The most common duties described in an Airline Ticket Agent resume sample are assisting customers, ticketing, taking payments, handling seat reservations and offering information about flights. Airline Ticket Agents oversee the boarding process in airports and greet incoming passengers. Amtrak Vacations specialist, utilizing Amtrak and Rail Via train services for complete vacation packages, Primary customer relations representative for natural disasters and train disruptions, Responsible for organization all transportation, accommodations, and activities in North American travel, Consistently achieved top sales and high performance in-call to booking ratio, Assisted with Product department as liaison for vendors signing contracts, Excellent record with managers, clients, and staff, Interact with sales directors and coordinators on all conference bookings, Work directly with corporate contacts on rooming lists to ensure accuracy and build professional relationships, Train all new front desk hires on reservation procedures, Keep up to date with knowledge on room rates, current reservation packages, room amenities, group bookings and local events, Use exceptional customer service skills to guarantee customer satisfaction, Awarded Employee of the Month for December 2012. All rights reserved. Knows the credit policy of the hotel and how to code each reservation. Use our Job Search Tool to sort through over 2 million real jobs. Fielded phone calls and answered all inquiries from guests attempting to book a stay at the company's resort, Responsible for inputting detailed, complete, and accurate travel information each guest into resort's database, Worked with co-workers on ways to resolve problems to better serve the guest and/or improve productivity, Provide personal and attentive yet professional customer service, Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information, Exceed standard (3:15-3:33) in handling customer inquires, Mentored other crewmembers to help with personal and team statistics, Assisted in airport operations during the holiday seasons, Proficient in Microsoft Office: Word, Excel, PowerPoint, Sales and service to clients educating them on complex itineraries and price offers, Follow up outbound calls to overcome objections and complete booking process, Coordinate travel for high-end customers in terms of hotels and air travel, Provide service for existing clients including last minute booking modifications, Educate travel agent partners on latest itineraries and overall product and processing, Within top 5 of agents for monthly gross for four consecutive months, Received personal recognition from partner travel agents multiple times, Top two in receiving payment on initial sales call for four consecutive months, Awarded top insurance sales for team in Sept. 2014. Reservation Agents are responsbile for processing travel and accommodation arrangements. Answer telephone calls from Travel Agents, Passengers, and prospective passengers. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Process guest reservations and up sell rooms. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Manually entered reservations for both individual guests and 3rd party agents. Process all reservation requests, changes and cancellations received via phone, fax, email, internally and third parties, Denoted special needs to ensure a smooth registration upon arrival at the front desk. Responsible for selling hotel and marine products to meet customer needs, Documents sales using reservations systems, processes payments, and accounts for inventory sold, Ensures customers are sent necessary product and reservation documents in a timely manner, Works with supervisors/managers to effectively resolve customer complaints and issues, Performs other duties as are appropriate and as assigned. Reservation Sales Agent Resume. Creates and maintains reservation records by date of arrival and alphabetical listing. Coordinate all reservations, and guest services between Sales and Operations Department. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent. Answered incoming calls within 3 rings with appropriate greeting, Manage and maintain group and transient room blocks in the system; process advance deposits, Confirmed same day and future reservations for resort guest and club members. Re-issuing of tickets and informing clients of essential travel information such as travel times and transportation connection, flight cancellations, and rescheduling of flights. Work directly with the sales team to input communiquÃ©s and other projects. Answered inquiries about the 2400 acre resort, which rents approximately 1,200 varying units and has four golf courses, 15 tennis courts, a shopping and dining village, 20+ pools, a 93 slip marina, several conference centers, and much more, Initiated correspondence with Google's Map division to accurately define and correct inaccurate GPS locations for the organization; ongoing, Reported company web site inaccuracies, inconsistencies, and provided feedback, Highest web chat conversion and revenue in 2011, $550,000+ in recorded social sales / $900,000+ in revenue / $65,000+ in web chat sales for 2011, Received regular recognition for exceptional guest reviews and contributions to the department, Cooperated as a team member of the reservations department, Initiated and received phone calls (approximately 7,161 calls in 2011), as well as other forms of communication (web inquires, web chats, e-mail, etc. Served as the point of contact for online travel agencies such as Expedia and Orbitz, Booking River/Ocean Cruises for Well-Traveled, High Wealth Individuals and Travel Agents. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Speak clearly and have a positive attitude on all situations when speaking to the guest. Key point of contact for inquiries regarding reservations, rate information, and availability for boutique hotel. The scope of a reservation agent's job depends, in part, on her employer. Objective : 2+ years of experience in Airline industry looking to secure a position as an Airport Customer Service agent with growth potential.I am looking for a career in which I can bring my dedication, self-motivation, and loyalty. Book reservations into LMS system for individual reservations, convention bookings, wedding bookings, small groups and internet companies. Explain resort products, service and other information about the resort as requested. Summary: Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize cust... Summary: Medical Assistant Student in training. Reservation Agent CV Must-Haves What Does a Reservation Agent Do? Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Answered inquiries regarding information about the hotel and hotel amenities, rates (also, promotional and discounted) special accommodations, procedures and policies. Airline reservation agents work in call centers or, in some cases, at home. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. View All Agent Resumes Managed and prepared daily reservations report to be forwarded to Midway Airport, Maintained daily scheduled service through SCR medical transportation for travelers needing special assistance, Accurately entered driver pay manifests for the accounting department ensuring payments were made on time and without error, Managed 150-200 incoming calls per day in an ACD call center environment, Generated and prepared daily reservations report to be forwarded to Midway Airport, Maintained daily scheduled service thru SCR medical transportation for special needs travelers, Entered drivers pay manifests for the accounting department, Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest, Interfaced routinely with members of housekeeping and maintenance staffs, Maintained a professional appearance and attitude as the first line of positive customer service, Resolved guest concerns or complaints in a timely, courteous and professional manner, Initiated and organized reservations billing while appropriately handling cancellations. 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